Every guest. Every message. On time.
Saathratri’s guest messaging sends the right message at the right moment across the whole guest journey — booking confirmation, pre-arrival details, check-in-day instructions, post-stay follow-up — over SMS, WhatsApp, email, and voice. It runs automatically, and it’s two-way: when a guest replies, the conversation continues.
Messages come from your property’s own numbers and addresses, and every exchange is kept in one thread per guest — so your team, or the AI concierge, always has the context.
How the messaging works
Four channels, one system
SMS, WhatsApp, email, and voice — each guest hears from you on the channel they actually read.
The whole journey
Confirmation at booking, details before arrival, instructions on check-in day, a thank-you after checkout — every touchpoint, without anyone remembering to send it.
Two-way, not blast
Guests reply and the conversation continues — answered by your team or the AI concierge, never lost in an unmonitored inbox.
On time, every time
Messages key off each reservation’s own dates. The 3 p.m. arrival and the midnight arrival both get the right message at the right hour.
One thread per guest
The full history in one place — what was sent, what they asked, what was answered — instead of scattered across phones and inboxes.
Guest messaging questions
SMS text messages, WhatsApp, email, and voice — so every guest hears from you on the channel they actually read. Messages are sent from your property's own numbers and addresses.
More questions? Browse the full FAQ or ask us directly.
Put the guest journey on autopilot
We’ll map your current touchpoints — what gets sent, what gets forgotten — and show you the same journey running automatically.
We reply within one business day. No newsletters, no spam — just a real answer.